Refund policy

Ishara luxe – Return, Exchange & Refund Policy

At Ishara luxe, we want every piece you receive to feel as special as the moment you chose it. If something isn’t quite right, we’re here to help. Please read our return guidelines below.

Return Eligibility
We accept returns within 7 days of the date your order is delivered.

To qualify for a return:
Jewellery must be unused, unworn, and in its original condition
All original packaging, tags, authenticity cards, and protective pouches must be included
A receipt or proof of purchase must be provided

To request a return, please email us at isharaluxe@gmail.com
.
Approved returns should be sent to our designated return address (we will provide this during your return request).

Important: Items sent back without prior approval cannot be accepted.

Damaged or Incorrect Items
If your jewellery arrives damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery. Kindly share clear photos so our team can quickly assess the issue and arrange a suitable replacement or resolution.

Once the returned or exchanged product is received, it will be inspected, and the return or exchange approval will be completed within 2 business days. If approved for exchange, the replacement product will be delivered within 3–5 business days after approval.

Items That Cannot Be Returned
For hygiene, safety, and customization reasons, the following items are non-returnable:

Exchanges
If you’d like a different piece, the simplest method is:
Initiate a return for the original item
Once approved, place a new order for the piece you want
This ensures the item you want does not sell out while the return is being processed.

Refund Processing
Once we receive your returned item, our team will inspect it and notify you of approval or denial.
Approved refunds will be issued to your original payment method within 10 business days
Your bank or card provider may need additional time to process the transaction

If you have not received your refund 15 business days after approval, please contact us at isharaluxe@gmail.com